RETURN & EXCHANGE POLICY

Website Policy – Lightspeed POS

Effective Date: January 31, 2026

At Uptown Luxe & Leisure, we hope you love your purchase. If not, please review the policy below before placing an order. All returns and exchanges are processed through Lightspeed POS.

NO REFUNDS.

All approved returns are issued as store credit or exchange only.

IN-STORE PURCHASES

Store Credit or Exchange

• Accepted within 5 days of the original purchase date
• Proof of purchase is required
• Store credit or excange is issued and processed through Lightspeed POS
• Store credit has no cash value and is non-refundable

Loyalty Point Purchases

• Items purchased using loyalty points follow the same return timeline
• Store credit is issued only for the amount paid, not for loyalty points used
• Loyalty points redeemed are not reinstated

ONLINE PURCHASES

• Online purchases are exchange or in store credit only
• Must be received within 10 days of the purchase date
• Shipping charges may apply for exchanges
• Exchanges are processed through Lightspeed POS as a return + new sale
• No refunds will be issued for online purchases

Online purchases may also be returned in-store for exchange only for merchandise of equal or greater value.

FINAL SALE & NON-RETURNABLE ITEMS

The following items are FINAL SALE and not eligible for return, exchange, or store credit:

• Jewelry
• Accessories (including hats, belts, scarves, purses, candles, etc.)
• Bodysuits
• Undergarments and intimate apparel
• Clearance/Sale, Discounted, or Final Sale Items
• Seasonal merchandise
• Perishable or edible items
• Customized or Personalize items
• Items that are packaged in maufacturer sealant, shrik wrap, or protective packaging (included games, boxed sets, kits, pillow coverings, and Cards)

Gift cards are non-refundable and cannot be returned.

RETURN & EXCHANGE CONDITIONS (ALL PURCHASES)

To qualify for store credit or exchange, items must:

• Be unworn, unwashed, and unused
• Be free of stains, deodorant marks, or makeup
• Be odor-free (no perfume, smoke, cigarette, or pet odors)
• Have all original tags attached, if included
• Be returned in original condition suitable for resale
• SALE PRICE AT TIME OF RETURN- If an item is marked down, discounted, or placed on sale at the time of return, the store credit issued will reflect the current selling price, not the original purchase price..
• No price protection or adjustments will be honored on returned merchandise.
• Exact exchanges for the same item (same style, size, and color) will not be subject to sale price adjustment, provided the item is still available
• This applies to both in-store and online purchases and is processed through Lightspeed POS based on current inventory pricing.

Returns that do not meet these conditions may be denied at our discretion.

DAMAGED ITEMS

We carefully inspect all items before shipping; however, issues may occasionally occur.

If you receive a damaged item:

• Email and Call us within 1 day of delivery date.
• Include clear photos of the item and packaging.

After shipment, damage claims may need to be handled between the customer and the shipping carrier.

POLICY ENFORCEMENT & LIMITATIONS

• All returns and exchanges must be processed through Lightspeed POS
• No price adjustments on prior purchases
• We reserve the right to limit or refuse returns from customers who abuse the policy
• Management reserves the right to make final determinations consistent with this policy

CONTACT INFORMATION

For questions regarding returns or exchanges, please contact:

Uptown Luxe & Leisure

UptownLuxeleisure@gmail.com

423-674-2072

226 First Street Northeast, Cleveland, Tennessee, USA 37311