Shipping & Payment Info

SHIPPING, DELIVERY, PAYMENTS & RETURNS POLICY

Lightspeed POS–Integrated

Last Updated: January 31, 2026

This Shipping, Delivery, Payments & Returns Policy explains how Uptown Luxe & Leisure (“we,” “us,” “our”) processes orders, accepts payments, ships products, and handles returns using our retail systems, including Lightspeed POS.

By placing an order—whether in-store, by phone, message, invoice, or online—you agree to this policy.

1. ORDER PLACEMENT & PROCESSING (LIGHTSPEED POS)

Orders may be placed:

In-store through Lightspeed POS
By phone, message, or invoice processed through Lightspeed
Through any Lightspeed-integrated sales channel we offer

All orders are:

Entered and processed through Lightspeed POS
Confirmed only after payment authorization
Subject to inventory availability at the time of processing

We reserve the right to cancel, adjust, or delay orders due to inventory discrepancies, pricing errors, or suspected fraud.

2. ACCEPTED PAYMENT METHODS

Payments are securely processed through Lightspeed POS and its approved payment processors.

Accepted payment methods may include:

Major credit and debit cards
Contactless and digital wallet payments (when available)
In-store payment methods supported by Lightspeed

All prices are listed in U.S. Dollars, unless otherwise stated.

3. PAYMENT SECURITY

Payment data is encrypted and processed through Lightspeed’s secure systems
We do not store full credit card numbers
We do not have access to complete payment credentials
Payment disputes should be addressed with us prior to initiating chargebacks

We are not responsible for errors or service interruptions caused by third-party payment providers.

4. SALES TAX

Applicable sales tax is calculated and collected at checkout through Lightspeed POS based on:

Point of sale (in-store purchases)
Shipping destination (shipped orders)
Current state and local tax regulations

5. SHIPPING & FULFILLMENT

We ship orders using reputable third-party carriers (such as USPS, UPS, or FedEx).

Shipping costs are calculated or communicated at the time of purchase
Orders ship after payment confirmation in Lightspeed POS
Shipping timeframes are estimates only and not guaranteed

We are not responsible for carrier delays, weather disruptions, or events beyond our control.

6. DELIVERY & RISK OF LOSS

Ownership and risk of loss transfer to the customer once the order is handed to the shipping carrier
Tracking information may be provided when available
We are not responsible for lost, stolen, or misdelivered packages once marked “delivered” by the carrier

Customers are responsible for providing accurate shipping information.

7. RETURNS FOR SHIPPED ITEMS

Shipped items may be eligible based on return policy to include the following conditions:

Returns must be requested received instore within 10 days of the original purchase date
Items must be unused, unworn, unwashed, and in original condition with tags attached
Return shipping is the responsibility of the customer
Original shipping charges are non-refundable
Proof of purchase from Lightspeed POS is required

Refund Amount

Refunds are issued for the current selling price at the time the return is received
If the item is marked down or on sale at the time of return, the refund will reflect the current reduced price, not the original purchase price

8. NON-RETURNABLE ITEMS

The following items are final sale and not eligible for return or exchange:

Accessories (belts, hats, scarves, hair accessories, sunglasses, bags, and tech accessories)
Items showing signs of wear, damage, or alteration
Beauty, Cosmetics, or Self Care Items
Undergarments & Intimate Apparel
Cutomized or Personalized Items
Beuty, Cosmetic, or Self Care items
Perishables or Edible
Seasonal, Clearanced, or Marked Down Items

Refund Amount

NO Refunds are issued , In-Store credit only.
If the item is marked down or on sale at the time of return, the credit will reflect the current reduced price, not the original purchase price